Right of Withdrawal


Under Article 1. 5 DL 185/1999, if the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or does not indicate the purchase order form in a chiaroscuro sunglasses-price.comInc., a reference to VAT), is entitled to terminate the contract of purchase for any reason, without explanation and without any penalty, except as described in paragraph 3 below.


2 To exercise this right, the customer must send to the sunglasses-price.com
Srl ChiaroScuro a statement to that effect within 10 working days from receipt of goods. Such notice shall be sent by registered letter with acknowledgment of receipt, addressed to

ChiaroScuro s.r.l. Viale Tica, 149 / F 96100 Siracusa (Italy)

or by telegram sent by the end of that period of 10 days and followed by a confirmation by registered letter with acknowledgment of receipt, sent EXHAUSTIVELY within 48 hours. Once receive that notification of withdrawal, the Customer Service sunglasses-price.com, will inform the customer instructions on how to return merchandise that has to happen within the next 48 hours.

The right of withdrawal is still subject to the following conditions:

The law applies to the product purchased in its entirety, you can not exercise withdrawal only on the product purchased;
The property purchased must be complete and returned in its original packaging, complete in all its parts, to limit damage to the original package, we recommend that you insert in the second box that the company srl ChiaroScuro sent in the shipment addressed to you, avoiding all cases to affix labels or adhesive tape on the packaging of the product;
By law, the cost of shipping on the return of the property are charged to the customer;
The shipment until the certificate of receipt in our warehouse, is under the full responsibility of the client;
In case of damage to the goods during transport, sunglasses-price.comgive notice to the customer of what (by the fifth day of receipt of the goods in their stores), to enable it to make a timely complaint against the courier and get a refund of value of the property (if provided), in this case, the product will be available to the client for his return, at the same time canceling the request for withdrawal;
sunglasses-price.com by chiaroscuro s.r.l. does not respond in any way for damage or theft / loss of property returned with shipments not insured;
his arrival at the warehouse, the product will be examined to assess any damage or tampering not derived from the carriage. If the packaging and / or the original packaging are damaged sunglasses-price.comchiaroscuro srl will withhold from the reimbursement due to a percentage, but no more than 10% of the same as the costs of restoration.


Without prejudice to any restoration costs for damage to make sure the original, ChiaroScuro srl will reimburse the customer amount of goods excluding transportation. [chargeback] as soon as possible.


    The right to withdraw totally fell for lack of the essential integrity of the asset (the package and / or its content), where ChiaroScuro srl finds:
The lack of external and / or the original package, internal;
The lack of integral elements of the product (eg briefing for sunglasses, certificate of authenticity where expected, glasses case, ...);
Damage to the product for reasons other than transportation.

In the case of forfeiture of the right of withdrawal, ChiaroScuro srl will return to sender the property purchased, charging at the same shipping costs.